Shipping Information
Order Processing
All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Timeframes
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Major Cities & Urban Areas: 2–4 business days
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Outlying / Regional Areas: 3–7 business days
Please note that delivery timelines may vary slightly depending on courier operations and location accessibility.
Shipping Fees
Shipping fees are calculated at checkout based on the delivery location and courier rates.
Order Tracking
Once your order has been dispatched, a tracking number will be provided via email or WhatsApp, allowing you to monitor your delivery status in real time.
Delivery Partners
We work with reliable third-party courier services to ensure safe and timely delivery of all orders across South Africa.
Delays
While we strive to meet all delivery timelines, delays may occasionally occur due to factors beyond our control, including weather conditions, courier delays, or high order volumes.
Customer Support
At LockFro, we are committed to delivering a seamless, professional, and results-driven experience.
Should you require assistance with your order or hair care journey, our team is available to support you.
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WhatsApp: 082 402 5338
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Email: info@lockfro.co.za
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Response Time: Within 24–48 hours
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For faster assistance, please include your order number.
Looking for personalized guidance? Our consultations are designed to help you build a routine tailored to your hair needs.
Returns & Refund Policy
Eligibility for Returns
Due to the nature of our products, we only accept returns under the following conditions:
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The product is damaged upon delivery
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The incorrect product was delivered
Return Window
Customers must report any issues within 48 hours of delivery.
Return Process
To initiate a return, customers must contact us via:
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Email: info@lockfro.co.za
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WhatsApp: 082 402 5338
Supporting images of the product and packaging may be required.
Refunds
Once the issue has been verified:
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A replacement product will be issued, or
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A refund will be processed within 5–7 business days
Non-Returnable Items
For hygiene and safety reasons, we do not accept returns for opened or used products unless defective.
Privacy Policy
Your privacy is important to us.
LockFro collects and uses personal information solely for:
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Order processing
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Customer support
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Communication regarding your purchase
We do not sell or share your information with third parties, except where necessary to fulfill your order.
By using our website, you consent to this policy.
Frequently Asked Questions
Are LockFro products suitable for all hair types?
Our formulations are specifically developed for African textured hair, including natural, transitioning, and chemically treated hair.
How long does it take to see results?
Results vary depending on consistency and your hair condition. Most customers begin to notice improvements within a few weeks of consistent use.
Can I use multiple LockFro products together?
Yes. Our products are designed to work as a system, supporting scalp health, moisture balance, and hair growth.
Do you offer consultations?
Yes. We provide personalized consultations to help you understand your hair and build a tailored routine.
This is especially recommended if you are experiencing hair loss, breakage, or slow growth.
Where can I purchase LockFro products?
You can shop directly through our online store or via our official platforms.
Do you deliver nationwide?
Yes, we deliver across South Africa.
Sustainability Commitment
At LockFro, we believe in intentional and responsible beauty.
Our approach includes:
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Carefully selected ingredients focused on performance and safety
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Laboratory testing to ensure product quality and efficacy
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Continuous improvement in sourcing and formulation practices
As we grow, we remain committed to advancing more sustainable solutions.
Patner with LockFro
Become a LockFro Partner or Distributor
LockFro is a research-driven hair care brand focused on delivering results for all textures of hair. As we expand, we are partnering with select businesses who share our commitment to quality, education, and client care.
We invite:
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Hair salons
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Beauty clinics
to apply for partnership or distribution opportunities.
Why Partner With LockFro
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Premium, results-driven formulations
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Products tailored for all hair types
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Growing brand with strong educational positioning
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Ongoing brand and product support